Shipping Policy

Thank you for shopping with us! We want to make sure you’re fully informed about our shipping process so that you can have the best possible experience when ordering from our online store. Below is our Shipping Policy:

1. Processing Time:

  • All orders are processed within 1-3 business days after your payment has been confirmed.
  • Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Options & Delivery Times:

  • We offer the following shipping methods:
    • Standard Shipping: 15-21 business days
    • Expedited Shipping: 10-14 business days
    • Express Shipping: 7-10 business days
  • Delivery times may vary depending on your location. Please allow additional time during busy seasons, or if there are any shipping delays due to weather or other unforeseen circumstances.

3. Shipping Costs:

  • Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
  • We offer free standard shipping on orders over $150.
  • For expedited and express shipping, the cost will be calculated based on your order and delivery location.

4. International Shipping:

  • For international orders, any customs duties, taxes, or import fees are the responsibility of the customer.
  • Shipping times for international orders may vary, typically ranging from 7-21 business days.

5. Order Tracking:

  • Once your order has shipped, you will receive a tracking number via email, which you can use to track your package on the carrier’s website.
  • You can also check the status of your order through your account on our website.

6. Missing or Damaged Items:

  • If your order is lost or damaged in transit, please contact us within 5 business days of receiving your tracking information.
  • We will work with the shipping carrier to resolve the issue and ensure that your order is replaced or refunded if necessary.

7. Shipping Restrictions:

  • Some items, such as large electronics or bulky items, may be subject to additional shipping restrictions or fees. We will notify you if any such restrictions apply to your order.

8. Address Accuracy:

  • Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for shipping delays or lost items due to incorrect or incomplete addresses.
  • If you need to change your shipping address, please contact us within 24 hours of placing your order.

9. Customer Service:

  • If you have any questions or concerns regarding your shipment, please reach out to our customer service team at modishroots01@gmail.com
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